# How to Appeal a Disabled Facebook Ad Account If your ad account has been disabled, we have a few steps you can follow to get your ad account up and running again! 🙆‍♂️ ## Common Reasons for Why An Ad **Account is Disabled** Ad Accounts are disabled by Facebook & Instagram for one of two common reasons. The **first reason** is that **Facebook made a mistake and incorrectly disabled your ad account. 🤦‍♂️** Facebook is overly precautious on flagging ad accounts that may violate their advertising policies. They use a combination of algorithms and humans to determine if an ad account is violating their policy. It is possible that your ad account has been mistakenly disabled. If you believe that is the case, you can appeal that ad disapproval process. The **second reason** is that the **ad doesn't follow Facebook's Advertising Policies.** Facebook's [**Advertising Policies**](https://www.facebook.com/policies/ads) apply to an ad's content, audience, and the destination it links to. Please review the ad policies, your ads, and your website to ensure that they do not violate any terms. We've included common violations of Facebook's Advertising Policies at the bottom of this article. ## **How to Appeal a Disabled Facebook Ad Account** There are two methods that you can use to appeal your disabled ad account. The **first method** is to **use Facebook Support Chat / Email.** The **second method** is to **use the** [**Request Review of Restricted Ad Account form**](https://www.facebook.com/help/contact/2026068680760273)**.** You can view a video guide of how to appeal a disabled Facebook Ad Account here: {% embed url="" %} A video guide on how to appeal a disabled Facebook Ad Account. {% endembed %} ## **Method 1: Use Facebook Support Chat / Email** The **first method** is to **use Facebook Support Chat / Email.** Facebook chat support is great. As is their email support. The key to using these channels is to be polite and fill out your request accurately. ### **Step 1: Visit the** [**Business Help Center**](https://business.facebook.com/business/help) ![](https://lh4.googleusercontent.com/1xSMHasRLmA5LNzaogy1d7jcDxHU5GsJsseiS_iRM-5PfgCfKT94HqRKgvY77NXsDWuSAaKIWM4I_x9Vfkq1UNgjSuQhlmNZcLGCbeIRDZbkMAKJjVK0OAEY6tgv2a54zrv5mhmu) ### **Step 2: Click on "Get Started" next to "Find answers or contact support"** If you scroll to the bottom of the page you will find a button you can use to contact the Facebook team. ![](https://lh3.googleusercontent.com/k3UsfsbDb_DRZ_KbJGw6oNFxKuMIjPOEALf8CL7Z0i4CzXtSQCAuhTVjQiYEqB8HFmaaaoXerDSKq7AH31ji_YL2qPbOL7vrqnIqSR4Rx4aZfg-41i8Ps9rjr8PelHUjbRfLgjF1) {% hint style="info" %} The **Chat** form and **Email** contact form have a slightly different UI, **however the information they ask for is the same.** Chat is typically fastest, but email is just as effective. {% endhint %} ### Step 3: **Select your Category** Choose the proper category you’d like assistance with. For disabled ad accounts, select "Policy & Account Security" (the first option). ![](https://lh3.googleusercontent.com/3gAwcR4HVHjk5IVAckhl0V26prlPGiMphDbShMjJHWTP7BiztFodSUVqVdkIRY29FKoxB1UwmUGcMM7FVDGh8nQnnPYWJHa3Q5G4HW4LuPySCuxUn4gM7DNgy4in54hugxqTZzhV) ### **Step 4: Click “Chat with a Representative” at the bottom of the screen (below "Need more help? Contact Support.")** Instead of selecting one of the pre-existing support options, scroll to the bottom of the screen and click on the "Chat with a representative" option. ![](https://lh5.googleusercontent.com/aRj5TD5uC5ziDcI4HZ3WwUZMIfqSs3VQKY4v9hFrIIoBEBaQlMg-E0aER4KADqXtr0iTIgnm6v8QAwjy7zMlKKaqoA9MCPIGODLoLB2IauhK9yLCUN17Dn2RjYgLaaE1CvnN7m_L) ### Step 5: Fill out your contact information Enter your name, phone number, email address, and relationship to the business. ![](https://2755468340-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MBaUkQ9h7Qm2_kIpP9v%2F-MZjbj979yoInnGugZUV%2F-MZjfNwVMBnMpiry-AIq%2FScreen%20Shot%202021-05-02%20at%205.42.39%20PM.png?alt=media\&token=697dec5f-d44a-4b41-998d-3f8e9139956e) ### **Step 6: Enter your Ad Account ID** **Scroll down and enter your Facebook Ad Account ID** ![](https://2755468340-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MBaUkQ9h7Qm2_kIpP9v%2F-MZjbj979yoInnGugZUV%2F-MZjfsldWESzE4Kt6FjD%2FScreen%20Shot%202021-05-02%20at%205.44.28%20PM.png?alt=media\&token=58bc74d0-4cda-42d9-8d59-ce195a014aa8) You can find your Ad Account ID by visiting the [Facebook Ads Manager interface](https://business.facebook.com/adsmanager/manage/campaigns) or inside the ToneDen Facebook Advertising Platform. ![The Ad Account ID will be featured in the top left corner or in the URL after "campaigns?act=".](https://lh5.googleusercontent.com/69WqaTsfWD9JRvKyJWoY7uLS3Mhd7G9qAOSrTbehxz-3fDhL6D00yWviGTUUf2GOpKkvdakNNOMYK106QBaOwclQcl-CqHg8XnoEbqXKT4AgP8cHimnH1XNLwtWorCNYNik5SObY) Your Ad Account ID will also be featured in the Select Accounts step of any ad campaign creation process in Eventbrite Boost. ![](https://lh5.googleusercontent.com/At6RnwrOXxiNH8jeoWDfEnBVYABkzjX3e_bYFFeGujkOTpY47nH2EVXu-G1XZoODhrbhvOXLKJzqBdsVoqkp38gCptHHH2miJkd457WtnlVSSFQ9SRJdpTy5sJekRTFbO8A2m81x) {% hint style="info" %} Please remember to include the Ad Account ID that you created the Facebook Ad campaign with that contains the disapproved ad. {% endhint %} ### Step 5: **Choose "Ad account-level issues" and "My ad account was disabled"** ![](https://2755468340-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MBaUkQ9h7Qm2_kIpP9v%2F-MZk5D7f4JN5bg8XeNol%2F-MZk7Akrl0d7uBtvva-W%2FScreen%20Shot%202021-05-02%20at%207.48.01%20PM.png?alt=media\&token=91da90e5-0cf4-4589-b607-d1c1ac97dfb6) ### Step 6: Enter the Subject Title and Description of Your Appeal Please use the following **Subject Title**: Please review my ad account. Then copy and paste the below message into the **Description**: *Hi there,* *I believe your algorithm mistakenly* disabled my ad account*.* My ad account does not violate any Facebook TOS. *Please have a human review the ad content and approve as soon as possible.* *I appreciate your help!* *Thanks.* ![Enter your Subject Title and a polite & informative Description into the Facebook Ad Appeal form.](https://lh4.googleusercontent.com/ML6yar9s4GnGt00gBpFfqw3n3EHGzEHo5jdVZkA43noIyNVJUqhSd_YGXMFkayfWHF2MSLtcS4QRR42MKgbusMnjbWr32Uwy8huofJa-WVUMAWyZZK96_iVnBQ9yzvck9a3Moxfd) Be ***polite*** and ***informative***. Facebook employees are people too. ### Step **7:** Begin Chat or Request Support Press the **Start Chat** or contact button at the bottom of the form. Be ***polite*** and ***informative***. Facebook employees are people too. ## **Method 2: Use the Request Review of Restricted Ad Account form.** The **second method** is to **use the Request Review of Restricted Ad Account form.** ### **Step 1: Visit the** [**Request Review of Restricted Ad Account form**](https://www.facebook.com/help/contact/2026068680760273) ![The Request Review of Restricted Ad Account form](https://gblobscdn.gitbook.com/assets%2F-MB5zdyy8MoszA6QFnHF%2F-MCPvF-FFywd8Hguv2E7%2F-MCQEPeN6LhcRh0PmLZf%2Frequestreview.png?alt=media\&token=74e50f4d-8a6a-483b-96e5-63ed1012043e) ### **Step 2: Select Ad Account, "Another Reason", and State your Appeal** Select **Yes** in the **Is this your account?** step. Then select your ad account in the **Select Ad Account** dropdown. Select **Another reason:** in the **Why are you requesting a review?** section to state your appeal. We recommend using the following language*:* *I believe your algorithm mistakenly disabled my ad account. My ad account does note violate any Facebook TOS. Please have a human review. Thx* ![An example of a completed Request Review of Restricted Ad Account form.](https://gblobscdn.gitbook.com/assets%2F-MB5zdyy8MoszA6QFnHF%2F-MCPvF-FFywd8Hguv2E7%2F-MCQFcMpsjepaYPm_NEq%2Frequestreviewadaccountdisabledmessage.png?alt=media\&token=ed2ee0fc-ff80-4a11-ae36-9a1efe935adb) ### **Step 3: Press Send** Facebook’s appeal process can take anywhere from 5 minutes to 2 days. Once the ad account is enabled, no further action is required. Your campaign will begin delivering immediately upon your scheduled start date. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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