Eventbrite Boost Help
  • Eventbrite Boost Table of Contents 👋
  • Open Eventbrite Boost 🚀
  • Facebook Overspend Bug Refund Instructions
  • Getting Started
    • Eventbrite Boost Overview
    • Getting Started with Facebook Ads on Eventbrite Boost
      • How to Create a Business Manager Account
      • How to Create a New Facebook Ad Account
      • How to Request Page Advertiser Access to a Brand
      • How to Set Up a Payment Method for Facebook & Instagram Ads
      • How to Link an Ad Account to Business Manager
      • How to Link an Instagram Account (Instagram Business Profile) to a Facebook Page
      • How to Switch an Instagram Account to an Instagram Business Profile
      • How to Track Results and Sales from Your Ads with Offline Events
      • A Guide To Setting Up Your Own Domain For Custom Conversions
      • How to Create & Manage a Facebook Pixel
        • How to Install Your Facebook Pixel on Eventbrite
      • How to Sync Your Ad Account to Eventbrite Boost
      • Event Boost Facebook & Instagram Ads Overview
  • Eventbrite Ads
    • Create an Eventbrite Ad
  • Facebook & Instagram Ads
    • Eventbrite's Facebook & Instagram Ads for Events
      • How to Promote Your Event on Facebook & Instagram with Eventbrite Boost
      • How To Promote Your Facebook Event With Eventbrite Boost
      • How To Improve Your Event Ad Campaign's Performance
      • How to Make a Multi-Event Ads Campaign
      • How To Improve Your Multi Event Ad Playbook Campaign
      • Multi-Event Ad FAQ
      • Sales Curve Overview
      • Interest Targeting Best Practices
      • Budget and Schedule Best Practices
      • Ad Creative Best Practices
    • Strategies for Specific Events
      • New Year's Events + Troubleshooting FAQ
      • Concerts
      • Food and Beverage Events
      • Comedy
      • Sports
      • Holiday Events (NYE / Halloween / etc.)
      • Endurance
      • Music Festivals
      • Business 2 Business Events
      • Conventions
  • Grow on Instagram
    • Eventbrite's Instagram Growth Playbook
      • How to Create the Instagram Growth Playbook Campaign
      • How to Reduce the Cost Per Follower in your Instagram Growth Campaign
      • How to Create Instagram Stories Ads
      • How to Track the Performance of Your Growth Campaigns
      • Instagram Growth FAQ
  • Troubleshooting
    • Facebook Advertising Troubleshooting
      • How to Appeal a Disapproved Facebook (or Instagram) Ad
      • How to Appeal a Disabled Facebook Ad Account
      • Overlapping Locations Can't Be Used
      • How Long Does It Take for My Ad Campaign to Go Live?
      • Payment Method Missing, Unsettled Account, or Spend Limit Reached
      • Connect to Business Manager to Create This Audience
      • How to Link an Instagram Account (Instagram Business Profile) to a Facebook Page
      • How to Request Facebook Page Advertiser Access to a Brand
      • How to Disable Google Chrome's Heavy Ads Preview Feature
    • Facebook Ad Account FAQs
    • Custom Domain Troubleshooting & FAQ
    • Business Manager Sync Troubleshooting
  • Add to Facebook
    • Facebook Event Overview
    • Add Your Event to FB
    • Facebook Event FAQs
  • Share on LinkedIn
    • Share on LinkedIn Overview
    • Share Your Event on LinkedIn
    • Share on LinkedIn FAQ
    • Scheduling FAQs
  • Send An Email Campaign
    • Email Campaigns Overview
    • How To Create An Email Campaign
    • Email Campaigns FAQ
  • Promo Codes
    • Multi-Event Promo Codes FAQ
  • Account Setup
    • Billing and Subscription FAQs
    • Pricing & Plans
      • How To Make Changes To Your Plan
    • Creating Your Account
      • Managing Integrations
      • Creating Your Team
      • Adding Profiles
  • Growth Tools
    • Smart Links
      • Smart Links For Tours (TourLinks)
        • How to Create a TourLink
      • Smart Links for Events (EventLinks)
        • How to Create an EventLink
      • Smart Links for Podcasts (PodLinks)
        • How to Create a Single Episode Podcast Page
        • How to Create a Multiple Episode Podcast Page
      • Smart Links for Fundraisers (GiveLinks)
        • How to Create a GiveLink
      • Smart Links for Social Media Bios (BigLinks)
        • How to Create a BigLink
      • Smart Links for Livestreams (StreamLinks)
        • How to Create a StreamLink
      • Custom Domains For Smart Links
    • Social Unlocks
      • How to Create a Social Unlock
    • Contests
      • Smart Link Troubleshooting & FAQs
      • How to Create a Contest
  • Other Growth Playbooks
    • Spotify Growth Playbook
      • How to Create the Spotify Growth Playbook Campaign
    • YouTube Growth Playbook
      • How to Create the YouTube Growth Playbook Campaign
  • Event Marketing Playbooks
    • How to Create Your Event Announce Playbook
    • How To Create the Automated Event RSVP Playbook
    • How to Create the GoFundMe Playbook
  • Google Ads
    • Google Ads Overview
    • Event Ticket Seller Certification Application
    • How to Install Your AdWords Pixel on Eventbrite
    • How to Setup a Google Campaign (Individual Events)
    • How to Audit the Performance on Your Google Campaign
  • Advertising and Promotion
    • Campaign Creation Troubleshooting & FAQs
    • Advertising Fundamentals
      • Why You Should Advertise
      • Why Advertising Is an Investment
      • How to Target Your Audience
      • What is Conversion Tracking?
      • What is A/B Testing?
      • What is Budget Optimization?
      • How Is Eventbrite Boost's Advertising Platform Different Than Facebook's?
      • How is Eventbrite Boost's Optimization different from Facebook's Campaign Optimization?
      • Viewing Budget Optimization Insights
      • Advertising Term Glossary
    • Creating Target Audiences
      • How to Save Audience Sets, Add a Set, and Edit Sets
      • How to Save Your Audience
      • How to Target Related Artists Using Spotify
      • Smart Audiences (Beta)
      • How to Target Facebook Interests
      • How to Target Past Eventbrite Purchasers
      • How to Reach all your Facebook + IG fans with One Audience
        • How to Target Facebook Page Engagers
        • How to Target People Who Have Interacted With Facebook Events
        • How to Target Facebook Page Likes
        • How to Target People Who Have Viewed Your Videos on Facebook and Instagram
      • How to Target People Who Have Visited Your Website or Web Pages with Your Facebook Pixel
      • How to Create Lookalike Audiences
      • How to Target Email Subscribers on Facebook
      • Advanced Targeting Walkthrough
    • How To Promote Your Event With Eventbrite Boost
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  1. Troubleshooting

Business Manager Sync Troubleshooting

If you're experiencing an error syncing to your Facebook Business Manager while building a Boost campaign, you'll likely find a solution in the article below! 👇

PreviousCustom Domain Troubleshooting & FAQNextFacebook Event Overview

Last updated 3 years ago

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When building a campaign on Eventbrite Boost, you may notice the following message in the "Select Accounts" step highlighted in red:

Completing this process unlocks the tools you need to run the best campaigns on Eventbrite Boost. Here's why we recommend you sync your ad account to a business manager account:

  1. It's needed to target the most profitable audiences

  2. It's needed to best

  3. It's needed to run , which advertise your whole calendar of events on an affordable budget.

While attempting to sync, you may encounter different types of errors. Continue reading to find a solution for the error message you might be seeing.

Error: You can't use this feature in Business Manager until you verify the email you entered when creating this business account. If you didn’t receive a verification email, you can request a new one in Business Settings under Business Info.

Solution:

Note: After you add your email there will be a blue line of text that says "Resend Verification Email".

Error: Cannot claim this account at this moment since it has personal payment orders on it. This Ad Account cannot be claimed. Ad Accounts connected to FB Payments are ineligible to be claimed into a Business Manager.

Solution:

Error: This personal ad account can't be added to Business Manager because a payment has not been made. Make your first payment and try again, or create a new ad account in Business Manager instead.

Solution:

Error: This ad account has already been added to another business. You can request permission to work on it.

Solution:

Error: You're no longer allowed to use Facebook Products to advertise. You can't run ads, manage advertising assets or create new ad or business accounts.

Solution:

Error: A Business Can Only Claim One Ad Account At One Time

Error: You've reached your ad account maximum. You can increase your limit by making a payment on your business account. See your ad account limit in Business Manager (go to Business Settings, then Business Info).

Solution:

  • Both these errors require the same fix.

Still have questions?

Reach out to us at boost@eventbrite.com

You must verify the email you entered when creating your business account on Facebook. If you didn’t receive a verification email, you can request a new one in Business Settings under Business Info. , or here's a quick video on the process:

Create a new Ad Account in your Business Manager. . You can watch a how-to video here:

As well as on how to create a new Ad Account inside Facebook Business Manager:

Create a new ad account in your Business Manager instead. You can watch a how-to video here:

As well as on how to create a new Ad Account.

You must receive access to the other business account in order to sync. on how a current admin of the business account can grant you access.

If you are unable to get access to the business account, you will need to create a new Business Manager and Facebook Ad Account. to create a new Business Manager account. You can on how to create a new business account.

You can't run ads, manage advertising assets or create new ad or business accounts. Visit for more information on why this happened and how to resolve it.

Many users (but not all) sometimes see this message if they haven't yet activated Two-Factor Authentication for their business account on Facebook. You can check whether you have 2FA set up at this , as well as check the status of your business security settings . If you don't yet have it set up, you can do it from there.

The Business Manager account you’re trying to move your ad account into already has an existing ad account in it. If the existing ad account IS related to the same business, check that it has a suitable payment method attached. Once you’ve confirmed a suitable payment method is attached, please select this ad account for your Eventbrite Boost campaign. to check the ad account payment method. More info on updating or changing a payment method for your ad account can be found here:

If the current ad account is NOT related to your business, you will need to make a separate ad account and business manager account. . Here is a quick how-to video on the process:

Click here to navigate to Business Info to request a new one
Click here to do so
read more here
Click here to create a new Ad Account in Business Manager.
read more here
Read more here
Click here
read more here
account quality
link
here
Click here
You can start the process here
track sales that result from your campaign
How to Create a New Facebook Ad AccountEventbrite Boost Help
How to Create a New Facebook Ad AccountEventbrite Boost Help
How to Create a Business Manager AccountEventbrite Boost Help
"Please connect a Business Manager to your Ad Account"
How to Set Up a Payment Method for Facebook & Instagram AdsEventbrite Boost Help
Multi Event Ads
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