Eventbrite Boost Help
  • Eventbrite Boost Table of Contents 👋
  • Open Eventbrite Boost 🚀
  • Facebook Overspend Bug Refund Instructions
  • Getting Started
    • Eventbrite Boost Overview
    • Getting Started with Facebook Ads on Eventbrite Boost
      • How to Create a Business Manager Account
      • How to Create a New Facebook Ad Account
      • How to Request Page Advertiser Access to a Brand
      • How to Set Up a Payment Method for Facebook & Instagram Ads
      • How to Link an Ad Account to Business Manager
      • How to Link an Instagram Account (Instagram Business Profile) to a Facebook Page
      • How to Switch an Instagram Account to an Instagram Business Profile
      • How to Track Results and Sales from Your Ads with Offline Events
      • A Guide To Setting Up Your Own Domain For Custom Conversions
      • How to Create & Manage a Facebook Pixel
        • How to Install Your Facebook Pixel on Eventbrite
      • How to Sync Your Ad Account to Eventbrite Boost
      • Event Boost Facebook & Instagram Ads Overview
  • Eventbrite Ads
    • Create an Eventbrite Ad
  • Facebook & Instagram Ads
    • Eventbrite's Facebook & Instagram Ads for Events
      • How to Promote Your Event on Facebook & Instagram with Eventbrite Boost
      • How To Promote Your Facebook Event With Eventbrite Boost
      • How To Improve Your Event Ad Campaign's Performance
      • How to Make a Multi-Event Ads Campaign
      • How To Improve Your Multi Event Ad Playbook Campaign
      • Multi-Event Ad FAQ
      • Sales Curve Overview
      • Interest Targeting Best Practices
      • Budget and Schedule Best Practices
      • Ad Creative Best Practices
    • Strategies for Specific Events
      • New Year's Events + Troubleshooting FAQ
      • Concerts
      • Food and Beverage Events
      • Comedy
      • Sports
      • Holiday Events (NYE / Halloween / etc.)
      • Endurance
      • Music Festivals
      • Business 2 Business Events
      • Conventions
  • Grow on Instagram
    • Eventbrite's Instagram Growth Playbook
      • How to Create the Instagram Growth Playbook Campaign
      • How to Reduce the Cost Per Follower in your Instagram Growth Campaign
      • How to Create Instagram Stories Ads
      • How to Track the Performance of Your Growth Campaigns
      • Instagram Growth FAQ
  • Troubleshooting
    • Facebook Advertising Troubleshooting
      • How to Appeal a Disapproved Facebook (or Instagram) Ad
      • How to Appeal a Disabled Facebook Ad Account
      • Overlapping Locations Can't Be Used
      • How Long Does It Take for My Ad Campaign to Go Live?
      • Payment Method Missing, Unsettled Account, or Spend Limit Reached
      • Connect to Business Manager to Create This Audience
      • How to Link an Instagram Account (Instagram Business Profile) to a Facebook Page
      • How to Request Facebook Page Advertiser Access to a Brand
      • How to Disable Google Chrome's Heavy Ads Preview Feature
    • Facebook Ad Account FAQs
    • Custom Domain Troubleshooting & FAQ
    • Business Manager Sync Troubleshooting
  • Add to Facebook
    • Facebook Event Overview
    • Add Your Event to FB
    • Facebook Event FAQs
  • Share on LinkedIn
    • Share on LinkedIn Overview
    • Share Your Event on LinkedIn
    • Share on LinkedIn FAQ
    • Scheduling FAQs
  • Send An Email Campaign
    • Email Campaigns Overview
    • How To Create An Email Campaign
    • Email Campaigns FAQ
  • Promo Codes
    • Multi-Event Promo Codes FAQ
  • Account Setup
    • Billing and Subscription FAQs
    • Pricing & Plans
      • How To Make Changes To Your Plan
    • Creating Your Account
      • Managing Integrations
      • Creating Your Team
      • Adding Profiles
  • Growth Tools
    • Smart Links
      • Smart Links For Tours (TourLinks)
        • How to Create a TourLink
      • Smart Links for Events (EventLinks)
        • How to Create an EventLink
      • Smart Links for Podcasts (PodLinks)
        • How to Create a Single Episode Podcast Page
        • How to Create a Multiple Episode Podcast Page
      • Smart Links for Fundraisers (GiveLinks)
        • How to Create a GiveLink
      • Smart Links for Social Media Bios (BigLinks)
        • How to Create a BigLink
      • Smart Links for Livestreams (StreamLinks)
        • How to Create a StreamLink
      • Custom Domains For Smart Links
    • Social Unlocks
      • How to Create a Social Unlock
    • Contests
      • Smart Link Troubleshooting & FAQs
      • How to Create a Contest
  • Other Growth Playbooks
    • Spotify Growth Playbook
      • How to Create the Spotify Growth Playbook Campaign
    • YouTube Growth Playbook
      • How to Create the YouTube Growth Playbook Campaign
  • Event Marketing Playbooks
    • How to Create Your Event Announce Playbook
    • How To Create the Automated Event RSVP Playbook
    • How to Create the GoFundMe Playbook
  • Google Ads
    • Google Ads Overview
    • Event Ticket Seller Certification Application
    • How to Install Your AdWords Pixel on Eventbrite
    • How to Setup a Google Campaign (Individual Events)
    • How to Audit the Performance on Your Google Campaign
  • Advertising and Promotion
    • Campaign Creation Troubleshooting & FAQs
    • Advertising Fundamentals
      • Why You Should Advertise
      • Why Advertising Is an Investment
      • How to Target Your Audience
      • What is Conversion Tracking?
      • What is A/B Testing?
      • What is Budget Optimization?
      • How Is Eventbrite Boost's Advertising Platform Different Than Facebook's?
      • How is Eventbrite Boost's Optimization different from Facebook's Campaign Optimization?
      • Viewing Budget Optimization Insights
      • Advertising Term Glossary
    • Creating Target Audiences
      • How to Save Audience Sets, Add a Set, and Edit Sets
      • How to Save Your Audience
      • How to Target Related Artists Using Spotify
      • Smart Audiences (Beta)
      • How to Target Facebook Interests
      • How to Target Past Eventbrite Purchasers
      • How to Reach all your Facebook + IG fans with One Audience
        • How to Target Facebook Page Engagers
        • How to Target People Who Have Interacted With Facebook Events
        • How to Target Facebook Page Likes
        • How to Target People Who Have Viewed Your Videos on Facebook and Instagram
      • How to Target People Who Have Visited Your Website or Web Pages with Your Facebook Pixel
      • How to Create Lookalike Audiences
      • How to Target Email Subscribers on Facebook
      • Advanced Targeting Walkthrough
    • How To Promote Your Event With Eventbrite Boost
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On this page
  • Full contents of this FAQ:
  • What should I do if my campaign has been in Facebook Review for over 24 hours?
  • Why is there no audio in my ad preview?
  • Why can't I see a preview of my ad creative?
  • Why isn't my Facebook page appearing in the "Select Accounts" step?
  • Why isn't my Instagram account appearing in the "Select Accounts" step?
  • How do I update my creative asset for different placements?
  • Why isn't my Instagram account appearing in the Targeting section?

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  1. Advertising and Promotion

Campaign Creation Troubleshooting & FAQs

Check out this article to find an answer to some of the most common questions and concerns related to campaign creation!

PreviousHow to Audit the Performance on Your Google CampaignNextAdvertising Fundamentals

Last updated 3 years ago

Was this helpful?

Full contents of this FAQ:

What should I do if my campaign has been in Facebook Review for over 24 hours?

Facebook’s ad review time can be anywhere from 5 minutes to 2 days. Once your ad is created, it enters a review queue where a team of highly-trained Facebook employees will review it and then either approve or reject it.  Since the review process is human-based, it’s also subjective. The same ad might be approved by someone and not approved by someone else. If your ads have been pending approval for more than 24 hours, you can click the "notify Facebook" link in the pending approval message to fill out a form to have them review your ads manually.  Another thing you can do is to try republishing your ads. Just make a small update to your creatives and select update campaign to republish.  You can read more about this in our knowledge base .

Why is there no audio in my ad preview?

That's just a quirk of the preview! Unfortunately, we can't pull the audio preview for the videos you upload (as we pull this directly from FB's API and they don't provide us with an audio preview). As long as the video you uploaded has audio attached, you should have nothing to worry about here.

If you right-click on the video in the preview, then select Open Video in a New Tab, it will open up the video in a new tab and show you the normal video control options – this will allow you to turn the sound on in the preview, so you can check for yourself.

Why can't I see a preview of my ad creative?

If you are seeing the below message:

If you're seeing the below messaging:

"Ad Creative Is Incomplete. The post ((insert post ID)) cannot be loaded, it might be deleted or you are lacking permissions to see it you selected for your ad is not available. It could be deleted or you might not have permissions to see it. Please check your ad creative and try again."

That's likely a bug with Facebook's preview generating tool that's cropped up recently. While Facebook is still working towards a resolution, the good news is that the ads themselves should create/run totally fine.

Why isn't my Facebook page appearing in the "Select Accounts" step?

If you have granted us the proper permission and your Facebook page(s) still isn't appearing, it may be that you do not have admin or advertiser access to the Facebook page.

You can review/edit the designated roles in the "Page Roles" section of the Facebook page like so:

Why isn't my Instagram account appearing in the "Select Accounts" step?

If your Instagram Account is not appearing in the Select Accounts step, it likely means you have not connected the IG account to your Facebook page. Please read the following guide!

How do I update my creative asset for different placements?

For starter, you can control where the ad runs in the 'Placement' section of each audience. The best way to edit (typically) is to select 'Edit Multiple Audiences', adjust the placements, and then hit 'Apply'.

Why isn't my Instagram account appearing in the Targeting section?

If your Instagram Account is not appearing in the "Expand Your Reach" section, this is often because the IG account is not an Instagram Business Account.

You will need to switch the IG account to a Business Account in order to use your IG fans + engagers as a targetable audience.

Then it sounds like you're running into a 'feature' that Google Chrome added recently. what you'll want to do to disable that so you can see your ad previews:

It's possible that you haven't given us access to all of your Facebook pages. You can check this by going , and clicking the ToneDen option. Once you do that, scroll down to where you see "This business integration can:" like in the screenshot below. From there, you'll be able to check the boxes next to all of your pages.

​​

is more info on requesting admin/advertiser access to a Facebook page if you are not already an admin/advertiser.

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What should I do if my campaign has been in Facebook Review for over 24 hours?
Why is there no audio in my ad preview?
What can't I see a preview of my ad creative?
Why isn't my Facebook page appearing in the "Select Accounts" step?
Why isn't my Instagram account appearing in the "Select Accounts" step?
How do I update my creative asset for different placements?
Why isn't my Instagram account appearing in the Targeting section?
here
How Long Does It Take for My Ad Campaign to Go Live?
Here's
How to Disable Google Chrome's Heavy Ads Preview Feature
HERE
Here
How to Request Facebook Page Advertiser Access to a Brand
How to Link an Instagram Account (Instagram Business Profile) to a Facebook Page
To change the creative asset used for each placement, you will want to go into the "Design Ad" section and hit the pencil icon underneath your image clipping
Here's our guide on how to make that switch, it's super simple!
How to Switch an Instagram Account to an Instagram Business Profile