Eventbrite Boost Help
  • Eventbrite Boost Table of Contents đź‘‹
  • Open Eventbrite Boost 🚀
  • Facebook Overspend Bug Refund Instructions
  • Getting Started
    • Eventbrite Boost Overview
    • Getting Started with Facebook Ads on Eventbrite Boost
      • How to Create a Business Manager Account
      • How to Create a New Facebook Ad Account
      • How to Request Page Advertiser Access to a Brand
      • How to Set Up a Payment Method for Facebook & Instagram Ads
      • How to Link an Ad Account to Business Manager
      • How to Link an Instagram Account (Instagram Business Profile) to a Facebook Page
      • How to Switch an Instagram Account to an Instagram Business Profile
      • How to Track Results and Sales from Your Ads with Offline Events
      • A Guide To Setting Up Your Own Domain For Custom Conversions
      • How to Create & Manage a Facebook Pixel
        • How to Install Your Facebook Pixel on Eventbrite
      • How to Sync Your Ad Account to Eventbrite Boost
      • Event Boost Facebook & Instagram Ads Overview
  • Eventbrite Ads
    • Create an Eventbrite Ad
  • Facebook & Instagram Ads
    • Eventbrite's Facebook & Instagram Ads for Events
      • How to Promote Your Event on Facebook & Instagram with Eventbrite Boost
      • How To Promote Your Facebook Event With Eventbrite Boost
      • How To Improve Your Event Ad Campaign's Performance
      • How to Make a Multi-Event Ads Campaign
      • How To Improve Your Multi Event Ad Playbook Campaign
      • Multi-Event Ad FAQ
      • Sales Curve Overview
      • Interest Targeting Best Practices
      • Budget and Schedule Best Practices
      • Ad Creative Best Practices
    • Strategies for Specific Events
      • New Year's Events + Troubleshooting FAQ
      • Concerts
      • Food and Beverage Events
      • Comedy
      • Sports
      • Holiday Events (NYE / Halloween / etc.)
      • Endurance
      • Music Festivals
      • Business 2 Business Events
      • Conventions
  • Grow on Instagram
    • Eventbrite's Instagram Growth Playbook
      • How to Create the Instagram Growth Playbook Campaign
      • How to Reduce the Cost Per Follower in your Instagram Growth Campaign
      • How to Create Instagram Stories Ads
      • How to Track the Performance of Your Growth Campaigns
      • Instagram Growth FAQ
  • Troubleshooting
    • Facebook Advertising Troubleshooting
      • How to Appeal a Disapproved Facebook (or Instagram) Ad
      • How to Appeal a Disabled Facebook Ad Account
      • Overlapping Locations Can't Be Used
      • How Long Does It Take for My Ad Campaign to Go Live?
      • Payment Method Missing, Unsettled Account, or Spend Limit Reached
      • Connect to Business Manager to Create This Audience
      • How to Link an Instagram Account (Instagram Business Profile) to a Facebook Page
      • How to Request Facebook Page Advertiser Access to a Brand
      • How to Disable Google Chrome's Heavy Ads Preview Feature
    • Facebook Ad Account FAQs
    • Custom Domain Troubleshooting & FAQ
    • Business Manager Sync Troubleshooting
  • Add to Facebook
    • Facebook Event Overview
    • Add Your Event to FB
    • Facebook Event FAQs
  • Share on LinkedIn
    • Share on LinkedIn Overview
    • Share Your Event on LinkedIn
    • Share on LinkedIn FAQ
    • Scheduling FAQs
  • Send An Email Campaign
    • Email Campaigns Overview
    • How To Create An Email Campaign
    • Email Campaigns FAQ
  • Promo Codes
    • Multi-Event Promo Codes FAQ
  • Account Setup
    • Billing and Subscription FAQs
    • Pricing & Plans
      • How To Make Changes To Your Plan
    • Creating Your Account
      • Managing Integrations
      • Creating Your Team
      • Adding Profiles
  • Growth Tools
    • Smart Links
      • Smart Links For Tours (TourLinks)
        • How to Create a TourLink
      • Smart Links for Events (EventLinks)
        • How to Create an EventLink
      • Smart Links for Podcasts (PodLinks)
        • How to Create a Single Episode Podcast Page
        • How to Create a Multiple Episode Podcast Page
      • Smart Links for Fundraisers (GiveLinks)
        • How to Create a GiveLink
      • Smart Links for Social Media Bios (BigLinks)
        • How to Create a BigLink
      • Smart Links for Livestreams (StreamLinks)
        • How to Create a StreamLink
      • Custom Domains For Smart Links
    • Social Unlocks
      • How to Create a Social Unlock
    • Contests
      • Smart Link Troubleshooting & FAQs
      • How to Create a Contest
  • Other Growth Playbooks
    • Spotify Growth Playbook
      • How to Create the Spotify Growth Playbook Campaign
    • YouTube Growth Playbook
      • How to Create the YouTube Growth Playbook Campaign
  • Event Marketing Playbooks
    • How to Create Your Event Announce Playbook
    • How To Create the Automated Event RSVP Playbook
    • How to Create the GoFundMe Playbook
  • Google Ads
    • Google Ads Overview
    • Event Ticket Seller Certification Application
    • How to Install Your AdWords Pixel on Eventbrite
    • How to Setup a Google Campaign (Individual Events)
    • How to Audit the Performance on Your Google Campaign
  • Advertising and Promotion
    • Campaign Creation Troubleshooting & FAQs
    • Advertising Fundamentals
      • Why You Should Advertise
      • Why Advertising Is an Investment
      • How to Target Your Audience
      • What is Conversion Tracking?
      • What is A/B Testing?
      • What is Budget Optimization?
      • How Is Eventbrite Boost's Advertising Platform Different Than Facebook's?
      • How is Eventbrite Boost's Optimization different from Facebook's Campaign Optimization?
      • Viewing Budget Optimization Insights
      • Advertising Term Glossary
    • Creating Target Audiences
      • How to Save Audience Sets, Add a Set, and Edit Sets
      • How to Save Your Audience
      • How to Target Related Artists Using Spotify
      • Smart Audiences (Beta)
      • How to Target Facebook Interests
      • How to Target Past Eventbrite Purchasers
      • How to Reach all your Facebook + IG fans with One Audience
        • How to Target Facebook Page Engagers
        • How to Target People Who Have Interacted With Facebook Events
        • How to Target Facebook Page Likes
        • How to Target People Who Have Viewed Your Videos on Facebook and Instagram
      • How to Target People Who Have Visited Your Website or Web Pages with Your Facebook Pixel
      • How to Create Lookalike Audiences
      • How to Target Email Subscribers on Facebook
      • Advanced Targeting Walkthrough
    • How To Promote Your Event With Eventbrite Boost
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  1. Eventbrite Ads

Eventbrite Ads FAQ

Please note: Eventbrite Ads is currently in beta testing. Only a selected portion of Eventbrite creators have access to this feature. Access to additional creators will be released in the next few months.

Creators in NYC, LA, Chicago, Houston, Atlanta, Dallas, Miami, Orlando, San Francisco, Washington DC, London, Las Vegas, Austin, Philadelphia, Denver, San Diego, Charlotte, Tampa, Baltimore, Boston, Seattle, Toronto, Vancouver, Sydney, Melbourne, and Online events located in the US, UK, CAN, and AUS.

Here are some of our most frequently asked questions:

What are Eventbrite Ads and where do they appear?

Eventbrite Ads help get more visibility by placing your events at the top of relevant Eventbrite search results, related events for people looking for things to do on our website, and Eventbrite's iOS app!

How does billing work?

A credit card is required to run Eventbrite Ads. You will be asked to input or confirm your credit card information prior to the ad campaign launching. Every campaign requires a daily budget that you can set prior to the ads launching.

Is my event eligible?

In order to run an Eventbrite Ad, your event must meet the following requirements:

  • Public

  • The event or event series takes place in New York City, Los Angeles, Chicago, Houston, Atlanta, Dallas, Miami, Orlando, San Francisco, Washington DC, London, Las Vegas, Austin, Philadelphia, Denver, San Diego, Charlotte, Tampa, Baltimore, Boston, Seattle, Toronto, Vancouver, Sydney, Melbourne, and Online events located in the US, UK, CAN, and AUS.

  • Has an event image

Does Eventbrite Ads work with repeating/recurring events and/or events with multiple dates? Yes, Eventbrite Ads works with repeating/recurring events and/or events with multiple dates

What does the Dashboard look like? What insights will I receive from the Dashboard?

Your Eventbrite Ads Dashboard will show you the impressions and clicks your ad has received. The dashboard will also show your cumulative spend for your Eventbrite Ads. All campaigns will be listed with their title, individual impressions, individual clicks, individual spend, and ad status (live, pending, paused, ended, etc.)

How will my ad appear in Eventbrite's search results?

Your ad will appear when folks search for events related to yours. The event will appear just like any other event, however your event will have a small “Promoted” brand towards the top of the ad. Note that ads may also appear under the Related Events section of other events.

I have events in multiple cities - can I use Eventbrite Ads?

If your events are in an eligible city or Online - you’ll see Eventbrite Ads as an option. Ineligible events will not show Eventbrite Ads as an option.

Is there a review process for Ads or do they go live immediately?

Trust & Safety reviews all campaign submissions before they go live to ensure that it meets all Terms and Guidelines. The review process takes 1-2 days.

How can I change what image is used in my ad?

How many ads can I make? Can I make multiple ads for the same event?

You can create one ad campaign for each active event that has been published. However you can’t create multiple ads for the same event.

I want to target consumers in other nearby cities. Can I do that?

Not at this time.

How do I know my ad successfully launched?

Why would my ad campaign be rejected?

My campaign was rejected so I made edits to it. Can I resubmit it for approval?

How can I see how many ticket sales my campaign drove?

At this time, EB Ads reporting tracks campaign impressions and clicks, which are visible on your campaign dashboard.

Where can I find the invoice for my Eventbrite Ad Campaign?

I have more questions about Eventbrite Ads, who can I talk to?

Last updated 5 months ago

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The image that is used in your ad campaign is the same image you uploaded for your event listing. If you choose to update this image, note that your campaign will need to be re-approved to ensure it meets our .

Once your ad has been approved, you’ll receive an email letting you know. You can monitor the status of your ad campaign from the Eventbrite Ads tab on your Marketing dashboard as well. It will take anywhere from 1-2 days for your ad campaign to begin spending because it needs to be approved by our team first. If it has been longer than 48 hours please feel free to email support and we can check on the approval status for you.

Your ad campaign can be disapproved if we determine that your campaign does not comply with the .

If your campaign has been disapproved due to a guidelines violation and you’d like to make edits and resubmit it for approval, please please feel free to email support .

Visit this link for a full breakdown of your invoices: https://www.eventbrite.com/organizations/marketing/settings/invoices

You can email support .

Eventbrite Ad Guidelines
here
Eventbrite Ad Guidelines
here
Invoices Receipts
here